Student Feedback on facilities
Goel Institute of Technology and Management have the set methodology for facility feedback collection, analysis and keeping records of action taken for corrective measure. The process details are given as per the following sequence of steps.
A) Feedback Collection Process
B) Feedback Analysis
C) Corrective Actions
A) Feedback Collection Process
At the Institute level, standard feedback is collected from the students, by online Google form or through ERP once in every session. The form contains a defined set of parameters/areas of concern as shown in Table, prepared by the Institute and it is recorded with respect to each student.
Table: Facility Feedback Survey Parameters/area of concern
|
S.No |
Set of Parameters/area of concern |
|
1 |
Appropriate books/reading resources were accessible in the library |
|
2 |
The existing reading space in the library was reasonable |
|
3 |
The library staff was supportive and helpful |
|
4 |
Photocopying conveniences in the library/Department was available and reasonable |
|
5 |
Internet services were available on the campus |
|
6 |
The office/lab staff in the department was supportive |
|
7 |
Toilets/washrooms were hygienic and suitably sustained |
|
8 |
Clean drinking water was available on the campus |
|
9 |
Grievance/Problems were equalized/solved glowing in period |
|
10 |
The functioning of the placement cell in the college was satisfactory |
|
11 |
The campus is green and ecofriendly |
|
12 |
The classrooms and labs were clean and well maintained |
|
13 |
The campus has ample power supply |
|
14 |
Sports facilities were available in the campus |
|
15 |
Medical & first Aids were available in the campus |
B) Feedback Analysis
- At the institute level immediately after the collection of feedback, the team responsible for it prepares a Facility wise consolidated analysis reports on the basis of an average scale of 5 to 1 (5 being Excellent and 1 being Unsatisfactory) that includes the feedback point’s indices; the consolidated average weightage obtained of all feedback point indices of all the facilities. Consolidated reports are handed over to the Director of the Institute.
- The feedback of each facility as per the report is analyzed and discussed in the one to one meeting of Director and Director Administration with the respective Heads of facility providing department and the report is handed over to concerned Heads.